Help

Frequently asked questions

What is Property Portal?

A shared ledger for property maintenance. A resident reports something like a leaking sink. A manager assigns a technician. Status, photos, and comments update live for everyone on that job.

Who pays?

The company account. Free covers one building so you can try the product. Paid plans unlock more buildings. Residents and technicians join with an invite and are not billed. See pricing.

How do people join?

Owners and managers send an invite link from People. Staff pick a role; residents are tied to a unit. Anyone with an account can also paste a join code on Account.

Is there a mobile app?

Yes. The Android app is on Google Play. It uses the same sign-in and the same live data as the website. The iOS app is coming soon. Store listings use this same privacy and terms pages.

Why did I get an email code?

New phones and browsers confirm with an email code before they stay signed in. Password resets also send an 8-digit code. Harbor Court demo logins use the published demo password and do not use reset.

What happens if we cancel?

Canceling a paid plan starts a 120-day deletion of that company’s buildings, work orders, and photos. You can still export or finish work during that window.

Who can see a work order?

Residents see their own units. Managers see the company portfolio. Technicians see jobs assigned to them. Access is checked on the server, not only in the app screens.